Reurn & Refund Policy

At Rai Special, customer satisfaction is at the heart of everything we do. We understand that sometimes things don’t go as planned — and we’re here to help make it right. This Return & Refund Policy outlines the terms under which you may request a return, replacement, or refund for purchases made through our store.

If you have any questions or concerns, feel free to reach out to us at haseebrai755@gmail.com.

1. Eligibility for Returns

You may request a return if:

• The item you received is damaged, defective, or incorrect.

• You contact us within 48 hours of receiving the product.

• The item is unused, unworn, and in its original packaging, with all tags, manuals, and accessories intact.

Returns will not be accepted if:

• The product has been used, washed, or altered.

• The issue is due to personal dislike, change of mind, or minor variation in color due to screen settings.

• The return request is made after 48 hours of delivery.

2. Non-Returnable Items

Some items are strictly non-returnable or non-refundable due to hygiene and safety standards:

• Skincare or beauty products

• Personal care items

• Sale or clearance items

• Customized or made-to-order items

3. How to Initiate a Return

To start the return process, please email us at haseebrai755@gmail.com with the subject line: Return Request – [Order Number].

Include the following details in your email:

• Your full name

• Order number

• Photo or video evidence of the damaged or incorrect item

• Brief description of the issue

Our support team will respond within 24–48 hours to guide you through the next steps.

4. Return Shipping

• Customers are responsible for return shipping costs unless the product was defective or incorrect upon delivery.

• We highly recommend using a trackable shipping method to ensure your return arrives safely.

• We will not be held liable for lost or undelivered return parcels.

5. Inspection & Approval

Once we receive your returned item, our team will inspect it. This process usually takes 2–4 business days. If the item is approved for return, we will issue a replacement, store credit, or refund depending on the situation.

6. Refunds (if applicable)

If approved, your refund will be processed in one of the following forms:

• Original payment method (if applicable)

• Bank transfer or wallet refund for local orders

• Store credit for future purchases

Refunds typically take 5–7 business days to appear depending on your bank or payment provider.

7. Order Cancellation

Orders can only be canceled if:

• The cancellation request is made within 1 hour of placing the order

• The order has not yet been processed or shipped

Once dispatched, the order cannot be canceled.

8. Wrong Address / Failed Delivery

• We are not responsible for returns or refunds if incorrect shipping information was provided at checkout.

• In case of failed delivery due to an unreachable address or unavailability of the recipient, shipping fees are non-refundable.

9. Exchanges

We only replace items if they are defective, damaged, or wrong. If you need to exchange an item, please contact us first at haseebrai755@gmail.com before returning the product.

10. Dispute Resolution

If there is a conflict regarding a return or refund, we aim to resolve it fairly through customer support. However, Rai Special reserves the right to make the final decision on all return and refund matters.

11. Final Notes

We reserve the right to reject any return/refund/exchange request that does not meet the conditions mentioned above. This policy is strictly enforced to ensure fairness to all parties.

Thank you for shopping with Rai Special.
We value your trust and will always strive to offer reliable, honest service.