Terms of Services

Welcome to Rai Special. By accessing or purchasing from our website, you agree to comply with the following Terms of Service. Please read them carefully before using our platform. If you do not agree to these terms, kindly refrain from using our site or services.

For questions, you may contact us anytime at haseebrai755@gmail.com.

1. Acceptance of Terms

By using this website, you acknowledge that you are at least 18 years old or are using this site under the supervision of a parent or legal guardian. Continued use of our services implies your full agreement with these Terms.

2. Store Overview

Rai Special is an e-commerce platform offering a range of products for customers within Pakistan. We reserve the right to modify or discontinue any part of the store or its offerings without prior notice.

3. Order Acceptance & Cancellation

We reserve the right to accept, reject, or cancel any order at our discretion. Orders may be canceled due to:

• Product unavailability

• Errors in pricing or description

• Suspicion of fraudulent activity

You may cancel your order within 1 hour of placing it, provided it has not been shipped.

4. Pricing and Payment

All prices listed on our site are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise. We accept:

• Cash on Delivery (COD)

• Bank Transfers

• Digital Wallets (where applicable)

Rai Special is not responsible for payment failures due to technical issues beyond our control.

5. Product Information

We strive to provide accurate descriptions and images. However, slight variations in product color, texture, or packaging may occur due to lighting or screen settings. Such minor differences do not qualify for a return.

6. Shipping & Delivery

Our shipping policy is part of these terms. Once an order is dispatched, delivery timelines may vary based on location, courier, and public holidays. We are not liable for delays caused by courier services.

7. Returns & Refunds

We offer returns and refunds under specific conditions mentioned in our Return & Refund Policy. Products must be returned in original, unused condition within the specified window. We reserve the right to deny a return that doesn’t meet our criteria.

8. User Account Responsibilities

If you create an account with us:

• You are responsible for safeguarding your login credentials.

• You agree to provide accurate and updated personal details.

• We are not liable for any unauthorized use of your account.

9. Intellectual Property

All content on this site—including product images, logos, text, and designs—is the exclusive property of Rai Special. Unauthorized copying, reproduction, or use of our materials is strictly prohibited.

10. User Conduct

You agree not to:

• Use our site for illegal activities

• Disrupt the platform or servers

• Spread malware, spam, or harmful content

• Attempt to hack, scrape, or reverse-engineer our systems

Violation of these terms may result in account suspension or legal action.

11. Promotions & Discounts

Promotional offers, discount codes, and campaigns are subject to change without prior notice. We reserve the right to withdraw any offer at any time and without explanation.

12. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for the content, security, or privacy practices of such websites. Accessing third-party sites is at your own risk.

13. Liability Disclaimer

Rai Special is not liable for any:

• Indirect or incidental damages

• Loss of data, profits, or goodwill

• Issues caused by user negligence or misuse

Our total liability shall not exceed the amount paid by you for the order in question.

14. Modification of Terms

We may update or change these Terms at any time without prior notice. It is your responsibility to review this page periodically. Your continued use of the site indicates your acceptance of any changes.

15. Force Majeure

We are not responsible for any delay or failure in performance caused by circumstances beyond our control, including but not limited to natural disasters, pandemics, government restrictions, or courier breakdowns.

16. Governing Law

These Terms shall be governed by the laws of Pakistan. Any disputes shall be resolved in the courts of competent jurisdiction in Pakistan.

17. Contact Information

If you have any concerns, feedback, or need assistance, contact us at:

📧 Email: haseebrai755@gmail.com
🏬 Store Name: Rai Special

Thank you for choosing Rai Special – your satisfaction is our promise.