Shipping Policy

At Rai Special, we are committed to delivering your order quickly, safely, and reliably. We know that timely delivery is a crucial part of your shopping experience, which is why we’ve designed our shipping process to be smooth, transparent, and customer-friendly.

If you have any shipping-related queries, please contact us at haseebrai755@gmail.com.

1. Order Processing Time

• All orders are processed within 1 to 2 business days (excluding weekends and public holidays).

• You will receive an order confirmation email once your order has been placed and another notification once your order has been shipped.

Note: Processing time may be extended during high-volume periods, such as sales or holidays.

2. Shipping Coverage

We currently offer shipping across Pakistan, covering all major cities, towns, and remote areas through trusted courier partners.

International shipping is not available at this time.

3. Estimated Delivery Time

Our standard delivery timelines are as follows:

Delays may occur due to weather conditions, courier issues, or national holidays.

4. Shipping Charges

We strive to keep our shipping rates fair and transparent:

• Standard Shipping: Flat rate of Rs. 200 – Rs. 250

• Free Shipping: On orders above Rs. 3,000

Shipping fees (if any) will be displayed clearly at checkout before payment is completed.

5. Cash on Delivery (COD)

We offer Cash on Delivery for all eligible locations within Pakistan. Please ensure your shipping address and contact number are accurate to avoid any delivery issues.

6. Courier Partners

We work with reliable and trackable courier services, including:

• TCS

• Leopard Courier

• M&P

• Call Courier

• PostEx and other regional logistics providers

Tracking details are shared via email or SMS as soon as your parcel is dispatched.

7. Order Tracking

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to track the status of your delivery on the courier's official website.

If you do not receive your tracking number within 48 hours, please email us at haseebrai755@gmail.com with your order number.

8. Delivery Attempts

• Our courier partners will attempt delivery up to two times.

• If the delivery fails due to an incorrect address or unavailability, the parcel may be returned to us, and you may be required to pay re-shipping charges.

9. Damaged or Lost Packages

If your parcel arrives visibly damaged, please:

• Refuse to accept the delivery (if possible), and

• Immediately notify us with photos of the damaged packaging at haseebrai755@gmail.com

In case of lost packages, we will coordinate with the courier company to resolve the issue and ensure you are either refunded or reshipped at no additional cost (after investigation).

10. Address & Contact Information

Please double-check your shipping address and contact details when placing the order. Rai Special is not responsible for delays or non-delivery due to incorrect information provided by the customer.

11. Change of Shipping Address

If you need to change the shipping address after placing your order, please contact us within 12 hours of placing the order. Changes after this time cannot be guaranteed.

12. Delayed or Stuck Shipments

If your shipment is delayed for more than 7 business days, please get in touch with our support team. We will follow up with the courier company and provide updates or alternative solutions.

13. Public Holidays and Seasonal Delays

During Eid, New Year, or public holidays, shipping times may be extended. We advise placing orders early during such periods.

14. Customer Responsibility

By placing an order, you agree to be available to receive the package and accept responsibility for any additional shipping or handling charges caused by multiple delivery attempts or failed deliveries.

Thank you for choosing Rai Special – where we take care of your order until it reaches your door.